Privacy Policy

Privacy Policy

Last Updated: September 30, 2025

1. Introduction

Welcome to minisosrinagar.in, operated by Gyokai Projects Pvt. Ltd. ("we," "us," "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website.

This policy is framed in compliance with the laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Consent

By accessing our website and providing us with your personal information, you consent to the collection, use, sharing, and processing of your data as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, although this may affect your ability to use certain features of our website.

3. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

  • Personal Information You Provide: This includes your name, shipping address, billing address, email address, and phone number when you create an account, place an order, or contact us.
  • Order and Payment Information: When you make a purchase, we collect information related to your order. However, we do not store your full credit card or debit card details. Payments are processed by our secure third-party payment gateways.
  • Device and Usage Information: We automatically collect certain information about your device, including your IP address, browser type, operating system, and how you interact with our website (pages visited, time spent). This is done through cookies and similar technologies.

4. How We Use Your Information

We use your personal data for specific, explicit, and legitimate purposes, including:

  • To Fulfill Your Orders: To process your payments, dispatch your products, and manage returns.
  • To Communicate With You: To send you order confirmations, shipping updates, and respond to your customer service inquiries.
  • To Improve Our Services: To analyze website traffic and user behaviour to improve our website layout, product offerings, and customer experience.
  • For Security and Legal Compliance: To prevent fraud, protect the security of our website, and comply with applicable laws and regulations.
  • For Marketing: With your explicit consent, we may send you emails about new products, special offers, and other updates. You can opt-out of these communications at any time.

5. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties who are essential for providing our services:

  • E-commerce Platform: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage and databases.
  • Logistics Partners: We share your name, address, and phone number with our courier partners (such as Delhivery and our own local logistics team) to deliver your order.
  • Payment Gateways: We share information with secure payment gateways to process your payments.
  • Legal Obligations: We may disclose your information if required by law or in response to valid requests by public authorities.

6. Data Security

We take the security of your personal data seriously. We implement reasonable technical and organizational security measures, such as SSL/TLS encryption, to protect your data from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (for example, for tax and accounting purposes).

8. Your Rights Under the DPDP Act, 2023

As a user, you have certain rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Correction & Erasure: You have the right to request correction of inaccurate personal data and the erasure of data that is no longer necessary.
  • Right to Grievance Redressal: You have the right to have your grievances addressed. Please contact our Grievance Officer for any concerns.
  • Right to Withdraw Consent: You have the right to withdraw your consent for the processing of your data at any time.

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience, such as keeping items in your shopping cart. By using our site, you consent to our use of cookies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Grievance Officer / Contact Information

For any questions, concerns, or grievances regarding this Privacy Policy or the processing of your personal data, please contact our Grievance Officer:

Name: Grievance Officer, Gyokai Projects Pvt. Ltd.

Email: minisosrinagar@gmail.com

Phone: 7006333370

Address: 5A, Peerbagh Colony, Sunjwan, Jammu and Kashmir, 181152