Terms of Service

Effective Date: September 30, 2025

Welcome to minisosrinagar.in!

This website is owned and operated by Gyokai Projects Pvt. Ltd., an authorized franchisee of MINISO in Srinagar. These Terms of Service ("Terms") govern your access to and use of our website, including any content, functionality, and services offered on or through minisosrinagar.in (the "Site").

Please read these Terms carefully before you start to use the Site. By using the Site, placing an order, or by clicking to accept or agree to the Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not want to agree to these Terms, you must not access or use the Site.

1. Definitions

• "We", "Us", "Our" refers to Gyokai Projects Pvt. Ltd.
• "You", "Your", "User" refers to any individual or entity accessing or using our Site.
• "Site" refers to the website minisosrinagar.in.
• "Products" refers to the MINISO goods available for purchase on the Site.

2. Use of the Website

Eligibility: To use this Site, you must be at least 18 years of age or the age of legal majority in your jurisdiction and legally capable of entering into a binding contract.

Permitted Use: You are granted a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial use to review information and purchase Products.

Prohibited Conduct: You agree not to:

• Use the Site for any illegal or unauthorized purpose.
• Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Site.
• Use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission.
• Attempt to gain unauthorized access to any portion of the Site or any other systems or networks connected to the Site.

3. Products, Pricing, and Availability

Product Information: We strive to display product information, including images and descriptions, as accurately as possible. However, we do not warrant that product descriptions, colors, or other content on the Site are accurate, complete, reliable, current, or error-free.

Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes, such as GST. We reserve the right to change prices for products displayed on the Site at any time without prior notice.

Availability: All orders for Products are subject to availability. We may, in our sole discretion, limit or cancel the quantities offered on our Site or limit the sales of our Products to any person or geographic region.

4. Orders, Payment, and Cancellation

Order Acceptance: Your placement of an order on our Site is an offer to purchase our Products. We may accept your offer by processing your payment and shipping the Product. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or error in your order.

Payment: We accept payment through various methods, including credit/debit cards, net banking, and UPI, via our secure third-party payment gateway. You represent and warrant that you are authorized to use the payment method you provide.

Cancellation Policy: Orders may be cancelled by the user only before they have been dispatched. Please refer to our Shipping & Cancellation Policy page for detailed information.

5. Shipping and Delivery

Shipping Policy: All shipping and delivery will be handled in accordance with our Shipping Policy, which is incorporated into these Terms by reference.

Delivery Times: Estimated delivery times are provided for your convenience and are not guaranteed. We are not responsible for delays in delivery due to events beyond our reasonable control, such as strikes, natural disasters, or carrier delays.

Risk of Loss: The risk of loss and title for all products ordered by you pass to you upon our delivery of the items to the shipping carrier.

6. Returns, Refunds, and Exchanges

Our policy regarding returns, refunds, and exchanges is detailed in our Return & Refund Policy page. Please review it carefully to understand the conditions and procedures for returning a product. By making a purchase, you agree to the terms of the Return & Refund Policy.

7. User Accounts

Account Creation: You may be required to create an account to access certain features of the Site.

Account Responsibility: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your password or account information.

8. Intellectual Property

MINISO Trademarks: The "MINISO" name, logo, slogans, product names, and designs are registered trademarks and intellectual property of MINISO Corporation. Gyokai Projects Pvt. Ltd. uses these trademarks under a valid franchise license. You are not permitted to use these trademarks without the prior written consent of MINISO Corporation.

Site Content: All content on this Site, including text, graphics, logos, button icons, images, and software, is the property of Gyokai Projects Pvt. Ltd. or its content suppliers and is protected by Indian and international copyright laws.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Gyokai Projects Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Site; (b) any conduct or content of any third party on the Site; or (c) unauthorized access, use, or alteration of your transmissions or content. In no event shall the aggregate liability of Gyokai Projects Pvt. Ltd. exceed the amount you paid us for the product giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Gyokai Projects Pvt. Ltd. and its directors, employees, partners, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your use of and access to the Site or your violation of any term of these Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the Republic of India. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts located in Jammu, Jammu and Kashmir, India.

12. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms of Service on this page and updating the "Effective Date" at the top. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

13. Contact Us

If you have any questions about these Terms, please contact us: